We accept order cancellation before the product is shipped or produced. If the order is canceled you will get full refund. We cannot cancel the order if the product is already shipped out.
Return or Exchange
We accept return of products. Our policy lasts 14 days. You will be eligible for a return within 14 days after the receipt of the product and if you meet the following terms.
To be eligible for a return or exchange:
-Return will only be made in case the product is damaged or defective.
-Your item must be unused and in the same condition that you received it. It must also be in the original packaging. The packaging must not be damaged, broken, or with any visible damage. In case of being like this. You will not be eligible for a return.
-If 14 days have gone by since your purchase, unfortunately we can’t offer you a return or exchange.
Refunds (if applicable)
Once the product is received, it will pass to our technical department which will evaluate in detail the returned item. In case this meets the conditions mentioned and stipulated here, It will be decided if you are eligible for a full or partial refund.
Then we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund, According to the criteria set out here to be eligible for a refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
To be eligible for a refund:
-Refund will only be made in case the product is damaged or defective.
-Your item must be unused and in the same condition that you received it. It must also be in the original packaging. The packaging must not be damaged, broken, or with any visible damage. In case of being like this. You will not be eligible for a refund.
-If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund.
There are certain situations where only partial refunds are granted (if applicable)
-In case of omitting the criteria established for a return and refund and the returned item violates our rules. We will assess the condition of the product and according to missing parts, packaging damage, signs of use.
-We will evaluate a partial refund amount that varies from a minimum of 10% to a maximum of 30% of the total cost of the returned item.
Please contact us on our website, by form, chat or email to.
info@BeautyCarePersonal.com. To know about your problem and to be able to help in the best way
Then contact your credit card company, it may take some time before your refund is officially posted.
Also can contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet,
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us on our website, by form, chat or email to info@BeautyCarePersonal.com.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
-You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
-Customers will only be charged once at most for shipping costs (this includes returns); No restocking fee to be charged to the consumers for the return of a product.
-Under no circumstances issued a partial refund and you keep the item.
-In case of applying for a Return, refund, or Exchange. You must send the item back to us, we will assess its condition and proceed to the decision to apply for a full or partial refund.