Refund Policy

Cancellation
We accept order cancellation before the product is shipped. If the order is canceled you will get full refund. We cannot cancel the order if the product was shipped.

Return or Exchange
We accept return or exchange of products. Our policy lasts 15 days after the product is delivered.  Please contact us on our website by chat, form or email: info@BeautyCarePersonal.com, tell us your request and order number, and we will be happy to help you. You will be eligible for a return or exchange within 15 days of receiving the product and if it meets with the terms outlined in this policy.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

To be eligible for a return or exchange:
-Return or exchange will only be made in case the product is damaged by us or defective.

-Your item must be unused and in the same condition that you received it. It must also be in the original packaging. The packaging must not be damaged, broken, or with any visible damage. In case of being like this, you will not be eligible for a return.

-If 15 days have gone by since the product was delivered, unfortunately we can’t offer you a return or exchange.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or partial refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days depending on the payment method or bank

To be eligible for a refund:
-Refund will only be made in case the product is damaged by us or defective.

-Your item must be unused and in the same condition that you received it. It must also be in the original packaging. The packaging must not be damaged, broken, or with any visible damage. In case of being like this, you will not be eligible for a refund.

-If 15 days have gone by since the product was delivered, unfortunately we can’t offer you a refund

There are certain situations where only partial refunds are granted (if applicable)
-In case of omitting the criteria established for return and refund, and the returned item violates our rules, we will evaluate the condition of the product and based on missing parts, packaging damage and signs of use, we will establish a partial return amount that ranges from a minimum of 10% to a maximum of 30% of the total cost of the returned item.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us  on our website by form, chat or email: info@BeautyCarePersonal.com, to help you in the best way

Returns or exchanges Costs
BeautyCarePersonal will pay for the return of the product, and in case of an exchange, it will also pay for the delivery of the product. In both cases, a tracking number will be sent to the customer.

Important
Under no circumstances will a partial refund be issued if the customer keeps the item.

In case of requesting a return, refund or exchange, you must return the item to us, we will evaluate its condition and proceed to the decision whether or not to request a total or partial refund.

Please, if more than 15 days have passed since the product was delivered and you have a problem, do not hesitate to contact us, we will be happy to help you.